Frequently asked questions
You can find a size guide assigned on each individual product page, above the size selection and also in the tab below the description. Reach out to us at hello@pawlie.co if you need more help.
Everything is currently fulfilled and shipped from our Australian business in Perth, Australia.
We currently limit where we ship to due to the current world issues, you can try and check out to see if we currently ship to your address. We always ship all over Australia and New Zealand. Please see the shipping page click here for detailed shipping costs and delivery timeframes.
All orders are shipped with tracking and the details for your tracking will be emailed to you upon dispatch so you can keep an eye on it in transit. (Please check your junk email)
We want you to love your items, but we also understand that it's impossible to be a perfect fit for everybody. Please see the returns/refund page for full details and eligibility.
Our returns policy is clearly outlined on our website (and in our communications) and applies equally to all customers. We have this policy in place to ensure that everyone is treated fairly and consistently—otherwise, there would be no point in having it at all.
We recognise that this may not be the outcome you were hoping for, but we stand by our policy to ensure consistency and fairness.
We appreciate your respect for and compliance with our policies.
We accept payments in multiple currencies via, but not limited to: Visa, MasterCard, PayPal, Afterpay, Zip.
You should see the prices of items in the currency of your location. The total order amount may appear in our default currency at checkout; AUD, for certain payment methods.
You’ll receive an email confirming your order has been completed, and a second email once your order has been processed along with your tracking information.
(Contact us if you are not receiving our emails, but check your junk folder first, and add us to your safe list.)
We cannot guarantee that we can change or cancel your order, as it is subject to staff availability. Notify us urgently by emailing hello@pawlie.co. If your order has been processed, we can no longer make changes or cancel the order. Please note that cancelling an order for a refund will incur a 10% restocking/service fee. Please double check your details before purchasing.
You can contact Customer Service by sending an email to hello@pawlie.co
Only one discount code/voucher may be used per order unless otherwise stated.
You cannot redeem your discount code or voucher once it’s expired.
If your code isn’t working, please contact us at hello@pawlie.co, and we would be happy to help you out.
